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PRIVACY NOTICE

Preface

GoCruise is committed to ensuring the protection of all data that we process as part of our operations, and we recognise the importance of protecting your privacy. This document outlines key information that you should know about GoCruise and the way we use the data that you provide to us.

Categories of Personal Data We Process

In order for GoCruise to facilitate your booking, we require the following personal information about you:

-          Name as per passport (including middle names)

-          Address

-          Phone Number

-          Payment Information

-          Nationality

-          Place of birth

-          Passport Number

-          Passport Issue/Expiry Date

-          Date of Birth

-          Email address

We are also obligated to obtain information that could reveal your race or ethnicity - such as nationality - and personal data of a special category such as health and medical information where necessary.

We request the name and phone number of an emergency contact and their relationship to you. We realise that your emergency contact may not have heard of GoCruise or Fred. Olsen Travel previously, and so we ask you to inform them that you will be sharing their information with us. If they have any queries they can contact us using the details we have provided in this Notice.

You are required to provide the listed personal information to us before we can confirm your booking. If you do not provide us with this information then you will not be able to book your holiday.

For enquiries, we can collect less information, which will include name and contact details as a minimum.

The Purposes of Processing Your Personal Data and Legal Basis

We process your data for a variety of purposes. As a Travel provider, we process your personal data to facilitate the booking and provisioning of your holiday and we have outlined these purposes in the table below. It will be beneficial for you to review the privacy notices of the third parties we book you with to understand how they will process your data. We always process personal data with a legal basis and the table below demonstrates our intended purposes and the legal basis we use to process your data.

Purpose

Legal Basis

Making your booking

Contractual Obligation

 

 

                                                                   

Purpose

Legal Basis

Obtaining medical information and information that can reveal race or ethnicity

 

Contractual Obligation with explicit consent.

Your explicit consent is obtained through the provision of this information from yourself directly or the third party passing us this information to us.

You can withdraw or decline consent, however without knowing your nationality we will not be able to book your holiday, and without knowing any medical conditions we could not ensure adequate medical care or provision.

 

Call recording

Legitimate Interests

Contacting you with information relating to your booking

Contractual Obligation

Arranging flights, hotels, rail and transfers

Contractual Obligation

Amending your booking at your request

Contractual Obligation

Contacting you with information on additional services relating to your holiday. For example: information on excursions, upgrades and special events

 

Legitimate Interests (‘soft opt-in’ & opt-out)

Contacting you via email and post about GoCruise Holidays and offers

 

(we will always give the option to opt-out of this at the point we capture your information and in every subsequent communication with you)

 

 

Legitimate Interests (‘soft opt-in’ & opt-out)

Using aggregated data to identify trends in bookings and for business reporting purposes

 

Legitimate Interests

Contacting your emergency contact

 

Contractual obligation

Enquiries

Legitimate Interests

 

 

Recipients of Your Information

In order for us to deliver our services to you, we have to transfer your information to third parties. The list below provides information on the types of third parties that we share information with. It is challenging to name specifically all of the third parties that we will transfer data to and so we have provided categories of recipients for you instead.

-          Cruise companies,

-          Airlines; we will inform you of the airline company we will transfer your data to when booking the flight,

-          Hoteliers; we will inform you of the hotel company we will transfer your data to when booking the hotel,

-          Rail operators; we will inform you of the rail company we will transfer your data to when booking the train journey,

-          Transfers; we will inform you of the taxi/transfer company we will transfer your data to when booking the transfers to/from the river cruise vessel,

-          Tailor-made holiday providers; where flight/hotel/transfers are organised by a single company, we will inform you of the company we will transfer your data to when booking those services,

-          Specialist service providers; in the event you require a specialist service e.g. medical services

-          Mailing houses; for brochures and other mailers.

We book travel and holiday arrangements for destinations across the world. When liaising with a travel or accommodation provider within Europe, the EEA, and countries on the European Commission’s data protection ‘adequacy’ list, we use the countries’ own data protection regulation as the safeguard for your data over and above the technical and organisational measures we have put in place to secure your data when transferring to them. For recipients outside of this list, we use either our standard contractual clauses with a provider where applicable, or, the fulfilment of our contract with you as the appropriate safeguard.

We will never sell your data to any third party.

Retention of Your Personal Data

We retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal, regulatory, and financial reporting requirements.

This includes the data relating to your booking for a minimum of 3 years, which is a requirement for legal purposes.

Information relating to the monetary value of your booking will be retained for a minimum of 6 years from the date of the transaction, in order to comply with statutory financial reporting requirements.

We retain your contact details until such time where you no longer wish to be contacted by GoCruise.

These retention periods are not inclusive of how long the recipients of your personal information may retain your data.

Your Rights

We are always happy to fulfil any one of your rights wherever possible. Your rights with respect to the personal data that we process on you are:

-          Right to information on how your data is processed

-          Right of access to the personal data we hold on you

-          Right to rectify any inaccurate data we process on you

-          Right to object to us processing your personal data

-          Right to erasure of your data

-          Right to data portability

-          Right to lodge a complaint with a data protection regulator

-          Right not to be subject to automated decision making

You can invoke any of your rights at any time using the contact details listed in this Notice, subject to us having to keep the data for legitimate business or legal reasons. Please be aware that we can ask for identification documents to confirm we are disclosing information to the correct person. If you elect a representative to invoke these rights on your behalf, we will request that the representative can demonstrate they have the authority to act on your behalf and their identity.

We do not conduct any automated decision making or profiling when you make a booking with us.

Data Controller

GoCruise is a franchise brand of Fred. Olsen Travel Limited. Our GoCruise franchisees help you find the perfect holiday and they do this with the support of Fred. Olsen Travel. As such, both the franchisee and Fred. Olsen Travel are considered Data Controllers and this Privacy Notice covers their processes.

We collect and process data for a number of purposes outlined in this Notice. If you ever need to contact the franchisee, please use the contact information they provide you. If you ever need to contact Fred. Olsen Travel, you can by using the details below:

Address: Olympus House, 2 Olympus Close, Ipswich IP1 5LN

Phone: (+44) 0808 250 8793

If you have a specific query relating to how we process your personal data, you can contact our Data Protection Officer on:

Email: dataprotection@fredolsen.co.uk